Golden Concept Travel & Tourism

Terms & Conditions

Our refund, cancellation, and payment policies

Cancellation Policy

To cancel, you must submit a written request to Gconceptt2022@gmail.com. The cancellation date is the date we receive a complete request during business hours. You must include:

  • Booking reference
  • Traveler name(s)
  • Travel dates
  • Reason for cancellation
  • Contact information

Refund Eligibility

Unless a specific fare or package states otherwise:

Cancellation Received Refund Eligibility
30+ days before departure Refund minus non-refundable agency fee and supplier penalties
15–29 days before departure 50% refund minus non-refundable agency fee and supplier penalties
7–14 days before departure 25% refund minus non-refundable agency fee and supplier penalties
Less than 7 days / no-show Non-refundable

Non-Refundable Items

  • Agency service and booking fees
  • Credit card processing fees
  • Supplier cancellation penalties
  • Travel insurance premiums
  • Basic Economy or non-refundable tickets
  • Any amount already paid to a supplier that is not recoverable
  • Fees for changes, name corrections, or reissues

Supplier Refunds

If a supplier agrees to refund us, we will pass the refund to you after deducting our non-refundable fees and any processing costs. If the supplier issues a travel credit instead of cash, we will pass the credit according to supplier rules.

Airline-Initiated Cancellations

If an airline cancels a flight or makes a significant schedule change and you choose not to accept rebooking, you may be entitled to a refund under U.S. DOT rules. We will process the refund after the airline releases the funds to us. Processing may still take up to 45 business days after supplier confirmation.

Refund Processing Time

Eligible refunds will be processed within 45 business days from the date we receive a complete cancellation request and all required information, and after supplier confirmation. Refunds are issued to the original payment method when possible.

Chargebacks

You agree to contact us first regarding any billing concern. You agree not to initiate a chargeback until:

  1. You have submitted a written cancellation/refund request;
  2. You have allowed 45 business days for us to investigate and process the refund;
  3. You have allowed 10 business days for us to respond to your billing inquiry.

If a chargeback is filed before these steps, we may dispute it and pursue collection for non-refundable amounts.

Force Majeure

Refunds for weather, natural disasters, strikes, war, terrorism, pandemics, government actions, or other events beyond our control are subject to supplier policies. Our agency fees remain non-refundable.

Travel Insurance

We strongly recommend travel insurance. Insurance premiums are generally non-refundable.

Contact Us

Phone

802 710 8908

Payment Authorization & Consent

To include in booking emails and checkout pages

Payment Authorization & Policy Acknowledgment

By completing this booking and providing payment information, I acknowledge and agree that:

  1. I authorize Golden Concept Exotic Travel and its merchant processor to charge my credit/debit card for the total amount shown, including taxes, fees, and surcharges.
  2. I understand this charge may appear on my statement as GOLDEN CONCEPT EXOTIC TRAVEL or a related descriptor.
  3. I have read, understood, and agree to the Terms & Conditions, Privacy Policy, and Refund & Cancellation Policy at this website.
  4. I understand that airline tickets and travel services may be non-refundable or subject to supplier penalties.
  5. I agree that eligible refunds may take up to 45 business days after I submit a complete cancellation request and the supplier confirms the refund.
  6. I agree not to initiate a chargeback or payment dispute until at least 45 business days have passed and I have allowed Golden Concept Exotic Travel 10 business days to respond to my billing inquiry.
  7. I understand that agency service fees, processing fees, and supplier-imposed penalties are non-refundable.
  8. I acknowledge that clicking "Book Now," "Pay Now," or completing this transaction constitutes my electronic signature and acceptance of these terms.

Last updated: September 2026