Cancellation Policy

How to Cancel Your Booking

To cancel your booking, submit a written request to SALESTEAM@GCTOURS.VOYAGE. The cancellation date is the date we receive your complete request during business hours (Monday–Friday, 9 AM–5 PM EST).

Your cancellation request must include:

• Booking reference number
• Traveler name(s) as shown in booking
• Travel dates
• Reason for cancellation (optional but helpful)
• Your contact email and phone number

Cancellation Timeline

The timing of your cancellation request determines your refund eligibility:

When Airlines Cancel or Change Flights

If an airline cancels a flight or makes a significant schedule change (typically more than 2 hours), you have the right to:

• Rebook on another flight at no additional charge
• Receive a full refund if the new flight is unacceptable

Under U.S. Department of Transportation (DOT) rules, we will contact you immediately and arrange rebooking or process your refund. Refunds may take up to 45 business days after the airline releases the funds to us.

Chargebacks & Payment Disputes

Before disputing a charge with your credit card company, you agree to contact us first. Do not initiate a chargeback until:

1. You have submitted a written cancellation or refund request to us
2. You have allowed 45 business days for us to investigate and process your refund
3. You have allowed 10 business days for us to respond to your billing inquiry

Filing a chargeback before these steps may result in:

• Dispute of the chargeback by our merchant processor
• Collection proceedings for non-refundable amounts
• Damage to your credit rating
• Inability to book with us in the future

Partial Cancellations

If you wish to cancel only part of your booking (e.g., one leg of a multi-leg trip or one traveler out of a group), please contact us. Partial cancellations are subject to the same refund schedule and supplier penalties.

Some bookings cannot be partially cancelled—you may need to cancel the entire booking and rebook the portions you wish to keep, which may result in higher costs.