Refund Policy

Refund Eligibility

Unless a specific fare or package states otherwise, the following refund schedule applies:

Non-Refundable Items

The following charges are non-refundable under any circumstances:

• Agency service and booking fees
• Credit card processing fees
• Supplier cancellation penalties
• Travel insurance premiums
• Basic Economy or non-refundable tickets
• Any amount already paid to a supplier that is not recoverable
• Fees for changes, name corrections, or reissues

Supplier Refunds

If a supplier (airline, hotel, cruise line, etc.) agrees to refund us, we will pass the refund to you after deducting our non-refundable fees and any processing costs. If the supplier issues a travel credit instead of cash, we will pass the credit according to supplier rules and restrictions.

Refund Processing Time

Eligible refunds are processed within 45 business days from the date we receive:

• A complete cancellation request in writing
• All required documentation
• Supplier confirmation of the refund

Refunds are issued to the original payment method when possible. Processing times may extend if the supplier delays returning funds to us.

Force Majeure

Refunds for cancellations due to events beyond our control are subject to supplier policies. These include:

• Weather events and natural disasters
• Strikes and labor actions
• War, terrorism, or civil unrest
• Pandemics and health emergencies
• Government actions or travel bans

Our non-refundable agency fees remain non-refundable even when force majeure events occur. We will work with suppliers to recover what we can and pass refunds to you.

Travel Insurance

We strongly recommend purchasing travel insurance for all bookings. Travel insurance typically covers:

• Trip cancellation for covered reasons
• Trip delays and interruptions
• Emergency medical expenses
• Baggage loss and delays
• Emergency evacuation

Insurance premiums are generally non-refundable and should be purchased at the time of booking for maximum coverage.